Managed IT

our solutions

managed it services

overview

What is Managed IT Services?

IT has rapidly evolved into a complex yet mission critical business function.  Today, much of the in-house capability and budget is allocated to operational and maintenance activities.  These lights-on activities often drain on internal resources and prevents your IT staff from pursuing more strategic endeavours.

We offer a selective Managed IT model, providing our clients with access to a wide portfolio of world class IT skills, products and services.

With the skills to design, implement and support server, desktop, storage and network environments we manage infrastructure through an ITIL based best practice framework. We assume the day-to-day tasks of your operations and delivery, with a strong focus on rigorous IT governance, quality and operational excellence.

Our Managed IT solution makes your business more agile and innovative by reducing operating costs and risks while improving efficiencies.

Services

Our management capability includes

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Cloud Services

Azure, Office365, Enterprise Mobility Suite, Amazon AWS.[/iconlist_item][iconlist_item type=”image” icon_image=”3676″]

Server & Private Cloud

VMware, Hyper-V, System Centre Suite, VCloud.[/iconlist_item][iconlist_item type=”image” icon_image=”3672″]

Infrastructure Automation & DevOps

Microsoft System Center Suite, VMware  vCloud Suite.[/iconlist_item][iconlist_item type=”image” icon_image=”3674″]

Storage / SAN Environments

Dell, EMC, NetApp, Nimble, Nutanix.[/iconlist_item][iconlist_item type=”image” icon_image=”3679″]

Network Environments

Switching, Firewall, Routing, Cisco, Palo Alto, Juniper, Meraki.[/iconlist_item][iconlist_item type=”image” icon_image=”3675″]

Mobile Device Management

Microsoft Intune, MobileIron, VMware Airwatch.[/iconlist_item][/iconlist]

What we support

Technology we support

microsogt logo
vmware logo grey
citrix partner
ciksco logo blue
dell emc logo
HP logo transaparent
Why us?

Why choose Virtuoso for Managed IT Services

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24x7x365 Availability

Our team are always on-hand to support your users through technical issues and requests via Phone, email or Live Chat. 24 hours a day, 7 days a week. 365 days a year.[/iconlist_item][iconlist_item type=”image” css=”.vc_custom_1559208488688{border-top-width: 7px !important;border-top-color: #bcbec0 !important;border-top-style: solid !important;}”]

Certified, experienced engineers

Our Network Operations Centre is tightly integrated into our platform team, a group of highly experienced and dedicated team of engineers. All staff are trained to industry recognised standards, ensuring that all calls are dealt with efficiently and professionally.[/iconlist_item][iconlist_item type=”image” css=”.vc_custom_1559208514518{border-top-width: 7px !important;border-top-color: #bcbec0 !important;border-top-style: solid !important;}”]

ITIL-based processes backed by guaranteed SLA’s

We know how important it is to have immediate access to help when you need it. Which is why we measure and guarantee the time it takes for our engineers to respond and resolve technical issues and service requests.[/iconlist_item][/iconlist][iconlist][iconlist_item type=”image” css=”.vc_custom_1559208565645{border-top-width: 7px !important;border-top-color: #bcbec0 !important;border-top-style: solid !important;}”]

Intelligent Toolset

Our remote management platform is a comprehensive and intelligent toolset that enables our team to monitor and manage devices, automate our maintenance and remediation processes, proactively fix issues on desktops, laptops, physical and virtual machines and cloud platforms, automate patch deployments and other routine infrastructure management tasks.[/iconlist_item][iconlist_item type=”image” css=”.vc_custom_1559208592042{border-top-width: 7px !important;border-top-color: #bcbec0 !important;border-top-style: solid !important;}”]

Service Reporting & Documentation

Measurement and reporting is a fundamental part of any well-run IT service. Our reporting and business intelligence platform plugs into our key operational systems and provides customers with deep insights and visibility through comprehensive automated reporting and live service dashboards.[/iconlist_item][iconlist_item type=”image” css=”.vc_custom_1559208612474{border-top-width: 7px !important;border-top-color: #bcbec0 !important;border-top-style: solid !important;}”]

Dedicated Service Delivery Manager

Every customer has a dedicated Service Delivery Manager who is the customer advocate within our support organisation. They ensure we exceed our customers’ expectations at every turn, ensuring our services are providing business value and successful outcomes for our customers.[/iconlist_item][/iconlist]

Every business is a technology business, let’s explore your potential together Let’s get started

“Virtuoso plays a key role in the support of Save The Children’s global IT operations. Their technical depth and flexible approach makes them a pleasure to work with and I would happily recommend them.”
Antony Gardner, Save the Children International